1. Introduction

 

Adrénaline solutions d'affaires inc., operating under the name “Adrénaline Solutions” (“Adrénaline,” “we,” “us” or “our”), is committed to protecting the personal information of visitors to our website at www.adrenaline-solutions.com (the “Site”), as well as that of the clients, partners and users with whom we work in connection with our consulting services and our CashOnTime solution for accelerated collections, automated reconciliation and cash flow optimization.

This Security and Privacy Policy explains what personal information we collect, why we collect it, how we protect it, and the rights granted to you under Quebec's Act respecting the protection of personal information in the private sector, as amended by Law 25, and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

By using the Site, communicating with us, or using the CashOnTime solution, you acknowledge that your information will be processed in accordance with this Policy.

 

2. Who We Are — Person in Charge of the Protection of Personal Information

 

Adrénaline Solutions is established in Quebec, Canada, and is the organization responsible for the personal information described in this Policy, except for Client Data processed through the CashOnTime solution, which is governed by our service agreements (see Section 3).

In accordance with Law 25, we have designated a person in charge of the protection of personal information (our “Privacy Officer”):

Privacy Officer

Michel Vincent

Email

confidentialite@adrenaline-solutions.com

Mailing address

301 Seigneurial Blvd. East, St-Bruno-de-Montarville, Quebec J3V 2J3

Phone

514-296-2894

If you have any questions, concerns or requests regarding your personal information, please contact our Privacy Officer using the contact information above.

 

3. Personal Information We Collect

 

Depending on how you interact with us, we may collect:

• Contact and identification information — name, email address, phone number, company name, job title, mailing address (for example, when you fill out our contact form or request a free assessment of CashOnTime's potential benefits).

• Billing information — billing details when you purchase our services or solutions online.

• Business information — details you voluntarily share about your business and your collection, reconciliation or cash flow optimization needs, in the context of a consultation or consulting engagement.

• Authentication information — the username and password required to access the CashOnTime solution; this information must be entered at each login and is not stored in cookies.

• Communications — correspondence records, meeting notes and requests you send us.

• Technical and usage information — IP address, browser type, device information, pages viewed and interactions with the Site and the CashOnTime solution, collected automatically through cookies and similar technologies (see Section 6).

• Newsletter and marketing information — if you subscribe to our communications, your email address and engagement data (opens, clicks).

 

Client data processed through CashOnTime (a solution owned by Dimo Software (www.dimosoftware.fr)) — our business clients use the CashOnTime solution to manage and store their own information, including that of their debtors or customers (the “Client Data”). In this context, Adrénaline acts as a service provider and processes Client Data according to its client's instructions, in accordance with the applicable service agreement, and not as the party responsible for that information within the meaning of this Policy. Any question relating to Client Data should be directed to the relevant client company. We do not knowingly collect any category of sensitive information (for example, biometric or health data) through the Site.

 

4. Why We Collect and Use Your Information

 

We collect and use personal information only for reasonable purposes identified at or before the time of collection, including to:

• Respond to inquiries and provide requested information about our services and the CashOnTime solution;

• Provide our consulting services and deploy the CashOnTime solution under an engagement or service agreement entered into with you;

• Process transactions and billing related to the purchase of our services or solutions;

• Manage our business relationship, including record-keeping;

• Operate, secure and improve the Site;

• Inform you about our services, partners, promotions and events, and send you communications you have consented to receive (such as a newsletter), which you may unsubscribe from at any time;

• Comply with our legal, accounting and regulatory obligations.

 

We do not share, sell, rent or trade your personal information with third parties for promotional purposes. We may, however, share information with other companies working on our behalf, under the circumstances described in Section 8.

 

5. Consent

 

Except where the law otherwise permits or requires, we collect, use or disclose your personal information only with your consent. This consent may be express (for example, by checking a box to subscribe) or implied based on the context (for example, by providing your email address to receive a response to your inquiry). Where we seek your consent for a new purpose not previously identified, we will obtain that consent separately before proceeding. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting our Privacy Officer. Withdrawing your consent may limit our ability to provide certain services to you, including access to the CashOnTime solution.

 

6. Cookies and Similar Technologies

 

The Site uses cookies and similar technologies to:

• Maintain your session while using the CashOnTime solution (these cookies do not contain your username or password);

• Ensure the proper functioning and security of the Site;

• Recognize returning visitors and remember their preferences;

• Track interactions with the Site and the CashOnTime solution for analysis and continuous improvement purposes.

 

You can also manage or delete cookies at any time through your browser settings. Essential or strictly necessary cookies (including those required to maintain your session in CashOnTime) cannot be disabled without impairing the functioning of the Site or the solution.

 

7. How We Protect Your Information

 

We maintain administrative, organizational and technical security measures appropriate to the sensitivity of the information we hold, including:

• Encryption in transit — access to the Site and the CashOnTime solution is protected by a secure (TLS) connection, and sensitive information is encrypted.

• Authentication — access to the CashOnTime solution requires entering a username and password at each login.

• Secure hosting — the CashOnTime solution is hosted in a secure data center employing a firewall and other intrusion-prevention technologies; our Site is hosted on the Wix.com platform, which applies its own security measures (TLS encryption, redundant cloud infrastructure, etc.).

• Access controls — access to servers and personal information is limited to personnel and service providers who need it to perform their duties.

• Vendor due diligence — our third-party service providers are bound by contractual confidentiality and security obligations consistent with Law 25.

• Retention period — see Section 9.

 

No method of transmission or storage is 100% secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.

 

8. Third-Party Service Providers and Cross-Border Transfers

 

We use third-party service providers to operate the Site, including:

• Wix.com Ltd. — the hosting and website-building platform for our website, headquartered in Tel Aviv, Israel, which operates infrastructure located in several countries, including the United States.

 

Some of these providers, including Wix, operate infrastructure located outside Quebec and Canada (notably in Israel and the United States). In accordance with the requirements of Law 25, before transferring personal information outside Quebec, we assess — by means of a privacy impact assessment — whether the information will receive protection equivalent to that provided under Quebec law, and we require our service providers to contractually commit to protecting the information accordingly.

We do not otherwise disclose your personal information to third parties, except: with your consent, to comply with a legal obligation, or in connection with a prospective business transaction (for example, a sale or transfer involving Adrénaline), in which case we take reasonable measures to protect the information involved.

 

9. Retention of Information

 

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, or as required by law, contract, or professional or accounting obligations (which may require retention for several years after the end of an engagement or service agreement). When information is no longer needed, we securely destroy, delete or anonymize it.

 

10. Your Privacy Rights

 

Under Law 25, subject to certain exceptions, you have the right to:

• Access the personal information we hold about you;

• Have inaccurate, incomplete or outdated information corrected;

• Withdraw your consent to the collection, use or disclosure of your information (where consent was the basis for processing);

• Request the deletion or de-indexing of your personal information in certain circumstances;

• Data portability — request that computerized personal information you provided be communicated to you, or to a third party, in a structured, commonly used technological format, where technically feasible;

• Be informed of any decision based exclusively on automated processing of your personal information that has legal effects or similarly significant effects on you, to object to it, and to request that such a decision be reviewed by a member of our staff. (We do not currently use any such automated decision-making on the Site.)

 

To exercise any of these rights, please contact our Privacy Officer (Section 2). We will respond within the timeframes prescribed by law. We may need to verify your identity before responding to a request.

If you are not satisfied with our response, you may file a complaint with Quebec's Commission d'accès à l'information (CAI), at www.cai.gouv.qc.ca.

 

11. Confidentiality Incidents (Data Breaches)

 

In the event of a “confidentiality incident” (a breach affecting personal information) presenting a risk of serious harm to the individuals concerned, we commit to:

• Take reasonable steps to reduce the risk of harm and prevent the recurrence of such incidents;

• Notify the CAI and the affected individuals, without unreasonable delay, as required by law;

• Maintain a register of confidentiality incidents in accordance with Law 25.

 

12. Protection of Minors' Personal Information

 

The Site and the CashOnTime solution are intended for a business clientele and are not directed at children. We do not knowingly collect any personal information from individuals under the age of 14 without the verifiable consent of a parent or guardian, as required under Quebec law.

 

13. Changes to This Policy

 

We may amend this Policy from time to time to reflect changes to our practices or to legal requirements. The “Last updated” date at the top of this page indicates the date of the most recent revision. Any material change will be posted on the Site.

 

14. Contact Us

 

Any question about this Policy or about how we handle your personal information may be directed to:

Adrénaline Solutions

Attention: Privacy Officer

301 Seigneurial Blvd. East

St-Bruno-de-Montarville, Quebec J3V 2J3

confidentialite@adrenaline-solutions.com

You may also contact the Commission d'accès à l'information du Québec at www.cai.gouv.qc.ca or at 1-888-528-7741.